Terms and Conditions

LEGAL

Quality Importers Trading Company imports and wholesales quality cigar humidors, smoking accessories and custom cigar box packaging. We cater to point of sale retailers, CTS Merchants, full line distributors and cigar manufacturers worldwide. We have the unique ability to fill orders of any size, from one piece to thousands, while maintaining the highest level of customer service. Drop ship programs are available. If you are looking for someone to manufacture your custom designs, look no further. Let our experts show you what Quality Importers can do for your business.

Typographical Errors

In the event that a (Quality Importers Trading Company Inc.) product is mistakenly listed at an incorrect price, (Quality Importers Trading Company Inc.) reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. (Quality Importers Trading Company Inc.) reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, (Quality Importers Trading Company Inc.) shall issue a credit to your credit card account in the amount of the incorrect price.

Custom Product Manufacturing 

Our custom product manufacturing services allow us to help businesses from coast to coast improve their profitability. Quality Importers creates custom cigar boxes for well known cigar manufacturers. Our service oversees the manufacturing of your product from design to shipment. Submit your designs, blueprints, drawings or samples in the strictest confidence. We will work with you every step of the way to provide quotes, answer your questions and ensure your project proceeds seamlessly.

Ordering
Our offices are open from 9 am to 6 pm EST, Monday through Friday. For your convenience, we monitor and respond to email after hours and on weekends. To order or make an inquiry:
 
By Phone, Call Toll Free: 888.795.4839 or 954.602.5637 
 
By Fax: 954.602.5638 
 
By Email: 
 
By Mail: Quality Importers Trading Company, Inc.
3350 Enterprise Avenue, Suite #120, Weston, FL 33331
 
Shop 24/7 at: 
 
We gladly accept Visa, Mastercard, American Express and Discover card. You may pre-pay for your order or we can ship COD.  All first time COD orders will be Cashiers Check/Money Order. Future COD orders can be paid via company check. We do not accept net terms for payment.
 
All prices are wholesale. Minimum order is $250.
 
Unless otherwise requested, we will automatically ship back-ordered items when inventory arrives.
 
Shipping Standards
All orders receive priority and are shipped F.O.B. Weston Florida, within 1-2 business days. We ship via United Parcel Service (UPS) and Fedex, unless order quantity dictates the use of a common freight carrier. COD orders will be charged the UPS imposed fee of $13.50 per order. Orders being drop-shipped to your customer will have an imposed fee of $7.00 per order. All fees are subject to change without notice.  
 
Returned Merchandise
Any shortages, overages, damages or manufacturer defects must be reported within 10 days of receipt. After that period, a 20% restocking fee will apply. Please check 
all merchandise carefully upon receipt. If a product is damaged during shipment, please call our Customer Support Department at 954.602.5637 and we will contact the carrier and arrange for a merchandise return.
 
When making a return, please include all original packing materials, accessories and manuals. Merchandise must be unused and received in original condition. Used merchandise is non-returnable. 
 
Note: Merchandise shipped by freight truck must be inspected, and any damage noted on the Bill of Lading before the driver leaves. Failure to comply will result in an inability to process a damage/loss claim for merchandise.
 
All items, including style, color selection and prices are subject to availability and can change without notice. Typographic and/or photographic errors are subject to correction.
 
Quality Importers Trading Company 
has been providing top-of-the-line service to an ever-expanding clientele, while delivering thehighest level of excellence since 2000.
• Manufacturer’s Agent 
• Custom Boxes and Product Manufacturing 
• Product Sourcing 
• Research and Development 
• Warehousing/Fulfillment  
• Drop Shipping 
• Import/Export Services 
• Manufacturing and Wholesaling   
• Cigar Accessories

 

Custom Manufacturing & Design 
• OEM Manufacturing
• Research and Development
 
Wholesale/Custom Humidors
Quality Importers continues to expand from its traditional wholesale humidor line, breaking down barriers of custom design and industry ingenuity. 
• Cigar Caddy®, Travel, Small and Medium Desktop and Glass Top Humidors
• Large Desktop, Furniture-Style and Commercial Display Humidors
 
Exclusive & Innovative Products
• Cigar Accessories and Lighters
• Ashtrays and Cutters
• Humidification and Hygrometers
• XIKAR®, Cigar Caddy®, Hydra®, Stinky®, DivPro®,  Shuriken®, Get-A-Grip® Hygroset®, Lighters, Cutters and Accessories 
• Lotus® and Vertigo® (by Lotus®) Lighters, Jetline and Cuban Vista Collection
 
Custom Kits
• Humidity: Humidifiers, Hygrometers, Humidification Packs
• Retail: Point of Sale, Point of Purchase, Impulse Items
 
Boutique & Limited Edition Cigars
• Sourcing • Distribution • Manufacturing • Importing
 
“Our business is how we do business”
 
Quality Importers Trading Co., Inc. is a B2B product innovator, importer, distributor and representative to a multi-network of manufacturers across the world, specializing in the areas of woodenware, plastic injection molding, metal stamping and product packaging. QI’s core distribution businesses reside in cigar storage and packaging, home organization and warehouse packaging supplies.
 
Our mission is to unlock our customer’s  business potential by delivering a dynamic selection of products and services, clear concise communication and just-in-time inventory with a sense of urgency and accuracy. 
 
Sincerely,
 
The Quality Importers Team